As part of our site update we have moved to a new and improved platform.

We were unable to bring old accounts to our new platform.

Please create a new account with your email address, if you had any loyalty points on your old account, please create your new account first and then email us and we will update your account.

If you’d like to contact us please feel free to email us at

We aim to get back to requests within 24 hrs.

Please note due to colleagues working from home our phone line is offline. We do hope to have this back up and running mid summer.  


If you would prefer to write to us, please address your letter to:

Customer Service
Candles Direct
1a Millar Street
United Kingdom